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Problem Signing Into Reckon Gov Connect
Hi ,I'm trying to sign into to Reckon Gov Connect to upload STP payroll files. I haven't changed anuything that I've done in the past however today it says when I login that I have no GovConnect Subscriptions. Do I have to set it up again? Thanks Plaxy
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Item Receipt listing with PO numbers
Just wanting to add a suggestion that being able to customise the listing a bit more in the Suppliers window for Item Receipts to show a PO number- currently it is just number, date and amount. This would save me a lot of time in determining which item receipt applies to which invoice I'm entering without having to open…
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Amending a pay run or new pay run?
Hello If after processing a pay run, doing STP, generating ABA file and making payments you are notified that an employee should have been paid for more hours than they were, is it best to revert the payrun back to draft, amend, resend STP (not update as some figures don't go across) and pay the employer the difference OR…
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Something went wrong - Cannot load pay run
Hi Last week I was experiencing intermittent issues throughout the pay run with the above error (see screenshot below) randomly popping up. Today I cannot even create a payrun without this error appearing I have tried to restart PC, refresh screen, log out and log back in and also tried a completely different PC all…
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Thank You for the Feedback!
Hi Everyone 👋 We’d like to start by thanking each of you who have sent through feedback, completed surveys, attended research sessions, and/or contacted us throughout 2024 via various platforms; such as the Reckon Community, reaching out to the Support Team, and even leaving reviews on independent review sites. We read…
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Moved: Reverse a pay run
This discussion has been moved.
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Stuck in creating member super fund
Having a new ABN I started filling out the Company Info etc for my 2nd Reckon Book. Everything was going okay. Comes to creating the Super Fund I got stuck after providing the information like the super fund type, name of the super fund, and the unique number assigned to each employer. When I click on the "Create" prompt…
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Report Issues
Does anyone else find lots of errors in their reports? Here are some of the problems I have: Balance sheet - Click on a line item balance and it should run an account enquiry report, but says "no transactions matching…". Only sometimes though, even when I can run he report manually. Aged Debtor Transactions report - Only…
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Delete function
Is it possible to turn off the delete function? We have been informed by a 3rd party reporting provider that they can't pick up deleted transactions, so if we delete something, then this throws the reporting out.
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PAYROLL TFN DECLARATION FORM
Under the Payroll & Compensation Info Tab, Taxes, TFN Declaration Date as below, Does this send the information to the Tax Office with the first pay meaning the new employee does not have to complete the online form? Thank You
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#TipTuesday - The underrated 'Retrieve-Last' feature for your bank transactions💲
Hello everyone! Have you ever wondered what the Bankdata-Retrieve last in the Book Setting is for? Bankdata-Retrieve last probably one of the underrated features in Reckon One. The "BankData - Retrieve Last [X] Days" option lets you choose how many days' worth of bank transactions you want to pull into your Reckon One…
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Reckon Hosted - e-invoicing
Can I please get feedback from those using e-invoicing with Reckon Hosted? Does it make sending and receiving invoices more automated and less time consuming? Does it make reconciling easier? Do most people using Reckon Hosted use the e-invoicing system? I'm unsure how it works when suppliers send you an invoice - Do they…
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Track Support Tickets
There is no way to see the support tickets raised. I currently have 4 open (I think), and it's hard to keep track. You send an email with the case number. This has no reference to the issue, it's just the number. You send follow up emails with an RKN:xxxxxxxxxxxxxx reference but this doesn't make any reference to the case…
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Payruns already submitted to ATO need to be processed under a new ABN
I have some few questions though I believe might be a straightforward procedure but would like to double check as I have not done this in the past years. I have pay runs for the December quarter already submitted to ATO under a partnership ABN. The partnership ended and this December quarter pay runs need to be entered…
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Password question
I have rest the password for our auditors as its been 12 months since this has been used. They can log in bit when they launch the company it asks for a second password. How do I reset that one?