Reckon Community

Our Community is your online destination to share solutions, ask questions and get updates from fellow users, Partners and Reckon staff.

Reckon Community

Our Community is your online destination to share solutions, ask questions and get updates from fellow users, Partners and Reckon staff.

Discussion List

  • Thumbnail for: Speed / Disconncets
    User: "PeterC67"
    Does anyone else feel that the updates made either by Reckon, or AWS have slowed Accounts Hosted down that much that it is almost not usable? And what is the story Login to Accounts Hosted continually…
    41 views
    3 comments
    Started by PeterC67
    Most recent by Jason_Z
  • Thumbnail for: Breadcrumbs need improvement
    User: "Eric Murphy"
    Hi Rav & Reckon team I've been using the new Hosted upgrade for a while now and something that sorely needs updating is the navigation between locations using the breadcrumbs. If I go into a folder on…
    31 views
    2 comments
    Started by Eric Murphy
    Most recent by Eric Murphy
  • Thumbnail for: Access old file
    User: "Cameron_9762242"
    Hi, I am not longer a Reckon customer, but I need to access an old payroll file for some data for legal purposes. How do I go about this? I believe we were a desktop payroll premier customer. I think …
    Answered
    11 views
    1 comments
    Started by Cameron_9762242
    Most recent by Rav
  • Thumbnail for: Balance Due is incorrect in email template
    User: "FSAC"
    Is there a way to make sure the email template for the "Balance Due" shows up the correct balance. This is the email from a receipted/paid invoice that has $0.00 balance owing but the email template p…
    Answered
    21 views
    1 comments
    Started by FSAC
    Most recent by Datarec
  • Thumbnail for: Customer list
    User: "54668"
    Hi all - Reckon Accounts Premier - how do I get a list of customers and their email addresses so I can export to excel please? I can find customer and phone, or customer and contact list but it doesn'…
    Answered ✓
    11 views
    3 comments
    Started by 54668
    Most recent by Reeta
  • Thumbnail for: Future Super update
    User: "Kali"
    Hi Rav, Future Super have announced a new fund name, USI and ABN. Can Reckon payroll please be updated accordingly? Cheers,
    11 views
    2 comments
    Started by Kali
    Most recent by Kali
  • Thumbnail for: Error message when allocating receipt
    User: "Adamektours"
    Hi there, I am getting the following error message in bank transactions when trying to allocate a receipt and when I enter the customer and account. Has anyone got an idea why? Cheers, Sonja
    Answered
    41 views
    7 comments
    Started by Adamektours
    Most recent by Lucas
  • Thumbnail for: Supplier transaction reports totals
    User: "ERIN_8770088"
    This question has been asked about customer reports and it is the same with the supplier transactions report, it lists all the transactions against a supplier and doesnt give a grand total at the bott…
    11 views
    5 comments
    Started by ERIN_8770088
    Most recent by Eric Murphy
  • Thumbnail for: Payrun Error
    User: "MaddieHewett"
    Hello, I am trying to complete a pay run but it isn't allowing me it is saying 'Error Saving Pay Run 500: Internal Server Error'. It only is saving it as a draft and says the net pay is $0.00. I have …
    Answered
    31 views
    4 comments
    Started by MaddieHewett
    Most recent by Rav
  • Thumbnail for: RAH - Images not appearing
    User: "Big Hat"
    Hi I have a client who since the recent OS upgrade no longer has images appear of invoices,Purchase orders or other templates. Is there an issue or is it necessary to take other action? I have reset t…
    Answered
    11 views
    1 comments
    Started by Big Hat
    Most recent by Rav
  • Thumbnail for: Multi User - User Email Tags
    User: "Bernessa Roost"
    Hi, Is there a tag for emails to show from which user the email came from? Such as sending a PO or quote, etc, will have from which employee sent that email. Personalised email sign off. We run Reckon…
    Answered
    21 views
    3 comments
    Started by Bernessa Roost
    Most recent by klaura
  • Tax code.PNG
    User: "Ngrech"
    We are creating a new company file due to change of company name. All suppliers and customer data etc has been transferred over. We are currently creating memorised transactions ready for the new file…
    Answered ✓
    61 views
    14 comments
    Started by Ngrech
    Most recent by Datarec
  • Thumbnail for: Payroll issues
    User: "727019"
    has there been some upgrades to payroll recently, I am currently processing my payroll and I noticed that when I entered leave it was not reducing the normal hours automatically now, it was doing this…
    21 views
    4 comments
    Started by 727019
    Most recent by 727019
  • Thumbnail for: Download a spreadsheet from Hosted
    User: "Maria_8697178"
    Hi, I can see multiple discussions about the new platform and different ways of downloading and uploading files with the floating taskbar replaced with My Files menu. I have exported a report into Exc…
    Answered
    41 views
    4 comments
    Started by Maria_8697178
    Most recent by Jason_Z
  • Thumbnail for: Rehire of employee - STP question
    User: "Wini1010"
    I have an employee who was terminated and has now been rehired. I've done the rehire through Manage Employee Information so that the original hire date and adjusted service date are recorded as well a…
    Answered
    31 views
    2 comments
    Started by Wini1010
    Most recent by Wini1010