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Super didn't calculate at all on a pay run in Reckon payroll
Has anyone encountered an issue where Reckon Payroll didn't calculate super on a pay run and how did you fix this? We cannot even revert the pay run to draft as it gives an error message. This happened on the first week of August and we have had an open ticket with Reckon support since then, still no resolution which is…
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Help.....Salary Sacrifice and Super Report by Employee
Help, I have attempted to set up a Salary Sacrifice for an employee, captured the info in the Super Details under employee payroll. Set the amount for $250.00. However, when I try to print out a report to see how much I need to pay for Super the SS amount is not showing on my report. I have changed the filters to capture…
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Multiple vendors paid in same ABA file - no match suggested - how to allocate and clear bank side?
I've paid two different vendors in one ABA file. How do I now match the single bank feed entry to the two vendor payments? If it cannot be matched within the "Bank transactions" window, what is the workaround so that I can proceed to reconcile the bank?
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remove an entry from 'unbilled jobs by cost that cannot be billed?
Hi , my accountant has reversed an payment received into our bank account and allocated to accounts payable from a customer to show the reverse of the payment by the bank. The reverse payment through the bank account was allocated from accounts payable and it needed a customer. The reverse payment was done back in…
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Access from Phone app
Any chance there will be access to transactions from app on an iphone?
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DELETING ADMINISTRATOR
We wish to delete one of administrators from our reckon hosted file. I cant seem to do it under the control panel, it gives no option to delete only renew. We have another administrator file and no longer need the second one. Can someone help with this please.
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Unable to copy & paste from external source into RAH
This discussion was created from comments split from: Ask Me Anything (AMA) with Reckon CEO Sam Allert!.
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Is it necessary to re-enter employee information into the system under new employment status?
If a full-time employee is terminated and subsequently rehired as a casual employee after one month, would it be necessary to re-enter their employee information into the system under the new employment status
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Getting to Portal screen from Reckon One
Hi, Since the new streamlined login has been active, the Portal screen is usually skipped - from the login screen we go straight into Reckon One (we only have one book). How do I quickly get to portal screen from Reckon One? I can roundabout ways but surely there is a one click way OR there is a way to force the sequence…
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Getting to know the new Reckon Accounts Hosted platform experience! ✨
Reckon Accounts Hosted has been upgraded to a new platform experience and we're really excited for you to start using it! We've put together some helpful tips in getting started with Reckon Accounts Hosted new experience below. 💻 Browser permissions After logging into the new Reckon Accounts Hosted platform, you'll be…
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New Employee Record in Hosted - VSL (student loan setup unclear)
Hi, we have Reckon Accounts Hosted and a new employee has submitted their Employee tax and super details form produced by the ATO after her mygov action and I have two questions. On the part of the form relating to Education loan withholding (tax) she has selected Vocational Education and Training Student Loan (VSL). On…
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Fast data coding for hosted
Why is fast data coding not matching unpaid invoices some show but alot are not there for me to match
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Retrieving the COM class factory for component with CLSID
After reinstalling Reckon V34 over the phone with Reckon support my friend is now unable to print payslips and receives this message
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Send Multiple Payslips
We have over 250 staff members, it would be great to send multiple pay slips in one go, rather than the pop up and having to press "send email" for every individual staff member. Would save a bunch of time and "Not Responding" delays.
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can't locate the client Id
I have registered with RAH API successfully. But I can't locate the Client Id, Client Secret and Subscription Key. Where can I find these? When I log in to the developer portal, in the profile section I can see the Primary key and the Secondary key, not sure what are those.