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Superstream beam transaction status cancelled
I processed my 1st beam superstream to do the Jan - March post to get ahead of any problems I did this on the 12th of March and paid by EFT and the status on the batch has come up cancelled is this because I didnt process correctly through Reckon one software
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Unable to copy and paste from external sources to RAH
Hi Team, I am able to copy and paste within Reckon, but I am unable to copy text from external sources (e.g., PDF files) into Reckon POs. Could you please advise on how to resolve this issue? Thank you,
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How to enter bank account details for Beam lodgement
Hi Team, I am preparing to submit my first Beam Superstream today and seem to have an issue that I have message that says "There are 2 error(s) below from the latest validation. Ensure all details are correct before lodging the batch". Account BSB must be provided Account Number must be provided Can someone please help me…
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Audit trail button on Create Invoices screen
It would be helpful if the Create Invoices screen included an Audit Trail button that showed all the changes and amendments made to the invoice. Currently, the only way to view changes to an invoice is to run a custom Audit Trail report which is quite time consuming.
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Leave Accrual Different on Payslip to Employee Profile
I made a change in an employee profile of there annual leave, saved it then re-entered the same amount. He had the correct annual leave accrual balance as at 14/03/26 on both his payslip and in the leave balance in his employee file. In reviewing his annual leave balance on his current payslip I have noticed that there is…
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Save a backup or Restore to a previous state
In Reckon Accounts Desktop and Hosted, you can save a backup copy and restore it if something goes wrong. This makes it easy to go back to a point where everything was working fine. Reckon One doesn’t have anything like this at the moment. Having a way to save backups or create restore points would be really useful,…
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How does backing up and undoing changes work?
We've migrated from hosted to Reckon One. I understand that Reckon One is also cloud but how do you create backups that you can reopen if in the case of a mess up of epic proportions like we used to do in hosted?
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Resize Columns in reports
Hi there - when running a report - especially where a description or details are used - could we please have the ability to resize the columns so that our reports are clearer - we may need to be able to reduce the font to fit more on the page - but much like Reckon Accounts - a report where text wraps around a small column…
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Superannuation Rate at 11.5% but should be 12%
Hi there It has been brought to our attention that the rate on the default super for all our employees is set at 11.5% when the ATO says 12%. We have been doing super at 11.5% since 1 July last year which means every weekly pay period has been short paid on super by .5% for every employee. How do I fix this as that is a…
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New employee defaults to 11.5% super rate
Superannuation Rate I have just signed up a new employee and it has defaulted to 11.5%. I have 12% as the default rate and have checked the payroll item list is also 12%.
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Company Logo and Information in Payslip
Good morning everyone, I am using Reckon Accounts Hosted. Currently, our payslips generated through Reckon do not display our company logo or company information. I would like to know how to customize the payslip templates to include our company logo and details. Could anyone please provide me with the step-by-step…
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UPLOAD FOLDER MISSING IN Q FILES
Hi Team, It appears that the Upload Folder is missing from the Q File for a couple of our employees. I am able to see the Upload Folder as the Administration user. Can you please advise how to add the upload folder in the Q File as these employees need to be able to upload delivery dockets to attach to invoices for…
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Estimates - no bank details when converting to Invoice
Not really an 'Idea'. This is a bug and should be corrected ASAP! When we convert from an Estimate to an Invoice, our bank details are not automatically imported into the Invoice. This resulted in several invoices going out to our customers without them. The customers had to request our bank details which made us look bad.…
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Part Time employee
Part time employees leave entitlements are accruing incorrectly. I requested assistance a few weeks ago and thought I set it up as advised. For part time employees - it has to be accrued per hour. This is not working. Any advice?
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Merged: Estimates - make them customisable (like Invoices)
This discussion has been merged.