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Changes to Payroll Items
While processing payroll today, we noticed a few small changes affecting our work. For example, when entering an employee's hours as 2.52, it automatically reverts to 2.51666666. We also need to process a reversal payment (e.g., -4.5 hrs at X rate + 4.5 hrs at X rate), but the system no longer allows us to enter a negative…
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Decimals and Payrun calculation different from what it used to be
Hi there, Was there a change made in the way decimals are treated in the pay run now? For example when i put 5.42 x $36.09. Reckon overrides the 5.42 as (5.416666666666667) which throws off the total. same with 5.49 (it changes it to 5.48) it never used to do this? it just used to do the straight multiplication in what i…
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Reckon hosted e-invoicing question.
I am looking at setting up e-invoicing at the request of one customer, we have about 400+ customers and no one else uses it yet. If I set up e-invoicing does this mean that all invoices we email going forward will be sent as an e-invoice or do we have the option to choose whether the invoice is sent as an email with pdf…
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💬 Live chat is now available in Reckon One!
Need assistance or have technical questions that you would like answered in real time? Chat with us over live chat! 💬 To start chatting with us, open the Support page from the top header (click on the question mark icon), and locate the purple bubble on the bottom right hand side of the screen. From there, our expert team…
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Newbie question about P&L report
Does a P&L include all figures if you have more than one bank account set up in Reckon One? When I run one, it is missing a lot of expenses entered into an additional bank account for the same time period.
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Change payslip email template to show employee name on first line
Employees name needs to be on first line of the email so that I can see the employees name on the information line for this email, in microsoft outlooks inbox. See attached image showing last entry of old payslip style showing the employee's name on the Outlook entry, and the first email of the new style which shows my…
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Reckon Accounts Hosted - Number of Entities
Hi all, I hope you can assist. I have Reckon Accounts Hosted and just want to confirm how many entities I can open on my user licence. I can see online it references unlimited in the marketing information, but just wanted to understand if that is right? For clarity, I have 5 entities I operate on my licence, and need to…
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#TipTuesday - Do you see Review Details on super when creating a pay run? Here's why!
Heyo everyone! Its Tuesday so you know what that means… its #TipTuesday! Are you creating pay runs in Reckon One but wondering why you're seeing the ⚠️ Review Details warning on superannuation and/or salary sacrifice balances? There's a really simple reason for it, and its related to using the system generated Default…
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Reverse a Cheque
I have a bill from a miscellaneous supplier that isn't set up in Supplier Centre, in a previous closed month it was entered under write cheques in Reckon Accounts. The goods have been returned and money credited to our bank account. I cant delete the cheque as it is in a previous month which is closed and financials…
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SAVE A DELIVERY DOCKET AS A PDF TO ATTACH TO AN EMAIL
Hi Team, I need to save a delivery dockets as a PDF file to attach to an emails. However, when I do save it (Save As - desktop) I can't seem to find it. Am I saving it in the wrong place or is there another way to save the delivery docket? Thanks.
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How to I delete old STP files from My Live Q Drive in Hosted
Hi, My stp files go back a few years 2023 and before - is it ok to leave all these files in My Live Q Drive or how can I delete the old stp files please
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iPhone Payroll App seems to not like being used early in the morning
I am one of those people that is working before 6am and doing Pay Runs. I find very frequently that the app is useless early morning and just times out or fails to do things like create a pay run or mark paid etc. Are Reckon doing maintenance before 6am or something??? It is driving me insane.
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ATO Software ID RAH
Good Morning - Where do I find the SOftware ID in Reckon Portal that i need to use when registering my new entity with the ATO
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STP File Upload Error
Hi all, I processed our holiday pay for pay date 31/12/2024 and did the STP upload successfully. With everyone's pay processed, I processed one employee's final pay for its unused annual leave because he is finishing up before Christmas. The pay date for his final pay is also 31/12/2024. What I didn't realise before hand…
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How can I find the customer list under a certain price level?
I need to find out the customers under each price level.