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Estimate won't save
Estimate won't save in reckonone
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STP admendment
Hi trying to submit July PAYGW ATO has gross as $39711 PAYGW as $5016 Reckon gross $31943 PAYGW is $4126 - Reckon STP report shows 2 entries for 20/07/23 for the same pay run - one success & one pending ATO has receipted both - thus the amounts being higher. Do I do a Event Update for the 20/07/2023 to correct the figures?…
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Journal add line button not working
Could this be a configuration / permissions issue? I am the superuser / administration user of the account.
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Purchase order link disappears when item updated on invoice
Is there a way that I can change an invoice that is linked to a purchase order, without the link to the purchase order dropping out? As an example - I have come across a number of PO's / invoices which have been raised using the incorrect item. When I update the item on the invoice, the purchase order disappears from the…
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EOY STP file incorrect Gross amount
For some reason an addition after tax for Travel Allowance has been included in the Gross on the STP upload for the 2022/2023 EOY. It is NOT shown on the Payroll Summary in the Gross but as an Additions to Net Pay. Does this mean the information is incorrect that was supplied to the ATO for the Year end finalisation? I…
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Unable to log in
Good morning, I have tried to log into my hosted this morning and the message comes up that the product has expired. It asked for me to click on forgotten username and stated ""if the email is correct Reckon would send ...."". The email is correct but I havent received anything. I pay via direct debit and that happens…
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PAYG Payment Summary missing Gross Payments
I have PAYG Payment Summaries for 2 staff members with Zero in Gross Payments but the Payroll Summary Report and STP are showing the correct information.
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I have one employee missing from my EOY STP upload
For some reason one employee has not been picked up in the EOY STP final upload. It also looks like for some reason this employee has not been included in any of the STP file uploads. Can you please advise asap.
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EMPLOYEE EARNINGS ON REPORTS
Each of our employees have 20 different paycodes and we have finally found a report that can show these (so we can actually audit employee payrates).. but.. it is limited to only show up to 8x of the payrates... How can we add the other 12x payrates to this report? Why is there are limit of 8?
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Customer bal. is zero but customer open balance shows a balance - why?
Hi Rav We created a new file in reckon as the old file size was too big. We had a credit balance for this customer $220.00 as this was overpaid. We started with inputting the credit opening balance. During the year there was an invoice to the customer for $3491.80 & when he made the payment, he paid $3271.80 - short by…
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STP2 - totals are correct in ReckonGovConnect but different when lodging BAS
I paid the weekly wages and lodged the STP2 through ReckonGovConnect. I then made another payment to a single employee on the same day, and lodged an 'update event' as I had already submitted the STP for the previous payments. The gross payments are showing correctly in GovConnect, but when I go to lodge the monthly BAS…
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Payroll Reports including hours
Hi Are there any reports that can be run which include hours for worked and leave taken?
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Billable time from timesheet not populating service date on invoice
Hello Reckon One community, Having entered daily timesheets, with customers specified, I was expecting the timesheet date = service date to be populated on the invoice, however this did not occur, even though I selected the relevant timesheet transaction and it is now marked as invoiced. What setting and/or functionality…
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Timesheets not importing into payrun / Classification not included in payrun journal
Hello Reckon Community, I've tried everything however something is preventing the importing of timesheets into payroll. Any ideas of what else I can try? I have - deleted payments, payruns, timesheets, re-entered timesheets. Payroll approval process is active and the timesheets have been approved. I am trying to reprocess…
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How do I correctly set up & process Compassionate leave so it doesnt come out of sick leave?
How do I correctly set up & process Compassionate leave so it doesnt come out of sick leave?