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Failed to Save changes - 500: Internal Server Error
Good morning, I have changed 1 employee's bank details this morning successfully in payroll and I am trying to change another employee's bank details and keep getting this error. Both employees ae changing to the same bank, one changes and saves fine and the second one will not save - I receive this error each time I try.…
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STP conflict with BAS
Hi peoples, Well I've found yet another way to stuff this up 😂 Went to lodge my BAS - their pre-filled wages figures were less than Reckon reckoned. After checking, it seems on 2 occasions last qtr I've entered the wages into Reckon, but failed to lodge the STP. Proceeded to lodge the 2 missing STP reports, but not until…
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Can't email payslips
Last payrolls everything fine. First payroll of this year today and even though it says they have been emailed, they are being received and they aren't showing up in the email history in reckon payroll
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Reckon One Bank Feeds have Stopped Working
Hi, my Reckon One Bank Feeds have been working for years without a problem, apart from missing the odd transaction or two. Now one Bank Feed to a Westpac Credit Card has just stopped working, any ideas ? Cheers, Ron.
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Deleting GovConnect access
Hi team, We are in the process of having our Reckon Desktop data converted to Reckon One (including Payroll). The conversion team have emailed the following: "During this process, we have encountered some errors with your GovConnect access. Specifically, as we begin to create employees, it logs us out from GovConnect. In…
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Submitted Pay run twice to ATO STP reporting
When I checked Compliance in Payroll in Reckon One, I noticed that a couple of pay runs weren't listed as submitted to ATO. So I actioned "Resubmit to ATO" for each of them. Now, in ATO portal, under STP Reporting, there are 2 duplicates of the payruns. Apparently Reckon One had actually submitted the original pay runs,…
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How to restore qbx accountants copy of a file
A client has provided an accountants copy of their Reckon Hosted file. How do I restore the file to be able to use it? I don't seem to be able to restore qbx file types and can only restore qbw or qbb. Thank you.
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Merry Christmas🎅 & Happy New Year! 🎆
Can you believe that its almost time for Santa to make his rounds again!? 🎅 Where has the year gone! 😄 2024 has been another massive year on the Reckon Community. I've been really proud to implement the Reckon Community Rewards program to reward our members for their participation in the Community. Its been really great to…
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Duplicate Accounts for Super liability
Somehow we have been running two accounts for our superannuation liability One "Super Payable" the other "Superannuation Payable" I would like to merge the two and only have the one account "Super Payable" - as this one is linked to the payroll when i Try to edit the name of the 2nd account to match the 1st one - I get the…
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Reckon one transaction rules not recognising text
How do I make a transaction rule work when the bank puts numbers in front of the transaction and then the "name' is not picked up eg XXXXXXXXXX2 INV 206938 0186058660COMPOUNDED PAY ANYONE XXXXXX INV 206938 0186058660COMPOUNDED I use rule "any of these words" = Compounded BUT it doesnt work Is there a "code string " to put…
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Can we create purchase order or invoice using api without adding items on portal
while creating invoice or purchase order we need items to add. <InvoiceLineAdd defMacro = "MACROTYPE"> <ItemRef> <!-- opt --> <ListID>IDTYPE</ListID> <!-- opt --> <FullName>STRTYPE</FullName> <!-- opt --> </ItemRef> Api fails, if item ref doesn't find the item on portal. So, while creating purchase order or invoice can we…
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default account when using pay bills
when I go to pay bills it defaults to UK A/P account. Annoyingly I cannot work out how to change the default to AUD A/P…..thanks in advance
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Reckon One update ✨ Bug fixes for payslip decimal places & enhancement to pay schedules
Hey everyone, we've hit the ground running in 2025 with Reckon One receiving its first update today. Its a quick little update that squishes a couple of bugs and adds an improvement as well! Check out the inclusions of today's update below. 🧮 Fix for payslip preview showing 3 decimal places This release includes a fix for…
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error message I do not understand how to fix
set up seems ok on this supplier account but getting this error message - any help understadnding how to fix would be much appreciated.
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Just launched a significant update of billsy.ai - AI bill entry into Reckon
Some of the new features: * Can switch between line item mode and summary mode * Handles handwritten invoices * Much better at processing poor quality scanned documents, even picking up fields that humans have trouble with because the text is blurry or obscured * Uses historical bills from Reckon to determine correct…