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Unable to use Outlook Classic after upgrade to V34
Just a heads up for anyone else who experiences this error and is prompted to create a mail profile - just reboot the affected PC and when reckon complains about the qbprint file just delete it.
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Tabs keep opening
This discussion was created from comments split from: New Hosted Experience only for some of our users? And clipboard issues.
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Reckon accounts trainers Mornington Peninsula
Does anyone know of a reckon accounts trainer on the Mornington Peninsula that will come to our office and help me with a few issues we're having.
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self manage super fund reckon hosted
Hi Can anyone answer the following question i am using reckon hosted 1 Need to know where the list of fund 2 how to create SMSF (self manage super fund ) 3 how to edit excising super fund Thank you
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EOFY Finalisation
Today I processed the EOFY finalisation for our payroll, it shows in the payroll system as finalised but when I login to my MYGov it still shows as not ready? When I drill into the amounts if is showing the last pay process for Jun which was 19.06.25 but not the lodgement submitted today. Does it take a bit of time for…
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Profit & Loss differs after upgrade
I have just upgraded my file following all steps. I printed Profit & Loss report, Trial Balance report & Balance Sheet report and whilst the TB & BS reports match in the new file the profit & Loss differ's. I have checked that reporting dates are the same on both reports. Any suggestions as to why this would happen.
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Search error on the Reckon Community (2 July 2025)
Hi everyone Unfortunately it looks like the search function in the Reckon Community is currently experiencing issues. Currently when searching for posts, the below error message is appearing on the search results page 👇 This has been flagged with our Community platform provider to investigate and I hope to have more info…
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Access to updated Reckon File
Hello, we have updated our RA desktop enterprise to the latest version. We have 2 users that access the same computer. When the second user has tried to log into the reckon file, it comes up with a message. "cannot open this company file because the file has been updated to a newer version" Solution - "restore backup OR…
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What date do I perform "Finalise Year" STP?
I'm about to process payroll today 02/07/25 - for the payroll week of 25/06 - 01/07. Shall I run "Finalise year" before or after todays payroll. Just unsure as it crosses over into the current payroll year. I have updated the new Reckon 2025 on Monday 30/06/25 Thanks
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Blank screen when accessing files
This discussion was created from comments split from: Search error on the Reckon Community (2 July 2025).
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I have two different companies which l need to register STP2 for.
I have a company which l have been doing their STP2, logging into Reckon Portal with my email address and password. This company has now sold to another company so l will be doing both for a while and need to register the new company for STP 2. Do l log in as normal and add the new company to the portal? Or do l set up a…
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One employee's totals not matching EOFY
I am trying to end the financial year - my STP reports and EOFY reports all match however when I do a manual report for wages total from 1.7.24 - 30.6.25 one employee's total does not match the EOFY report total - I can't understand why when the STP reports for this financial year match the EOFY report and everyone else's…
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Possible minor issue with default Super Rate using new tool
Have used the new super rate update tool from V34 (2025) under Employees/Update Super. This seems to update the Active Employees and the payroll Super item to the new rate. But, have found that the default rate that can be set in preferences is not updated and needs to be manually changed (Edit/Preferences/Payroll &…
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Generating ABA from payrun screen
When I process the pays last fortnight, I used the Generate ABA file from the payrun screen. This had quite a few issues as the payroll journal did not show up as usual, and when trying to reconcile the account, the payrun does not show up? Is there anyway I can fix this as I can not reconcile the account. Not sure it was…
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Chart of accounts
I noticed just now that in the latest 2025 version, the only way to delete an unused item in the COA was to use the shortcut Ctrl D. Right click does not have a delete option