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Creating a Ledger Account 🎥
Creating a ledger account in Reckon One takes only a few seconds! Check out our how-to video below to learn how 🙂
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Can't get into accounts premier due to single user mode
Hi, Someone has logged into our reckon account in single user mode but forgot to switch before they left. We now can't open the company file as they are still in single user mode. Is there a way to remotely disconnect them or switch it back to multi user mode?
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Bulk update employee records
I am looking for a way to bulk update employee records. We use a separate system for our employees timesheets and import the timesheet data into RAH to process payroll. We need to update the hourly rate for employees each year when the award rates update. Is there any way to do this via a bulk update rather than updating…
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Leave Liability report showing incorrect liability
Hello.. Am using 2 company files - both in 2015 Accounts Premier, one for last FY and one for this one. Similar issue happening but of course in all sorts of different ways (as only with Reckon I'm beginning to understand...) Hourly rates not appearing on the Leave Liability report, so although there are hours of holiday…
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Receiving a payment from a customer - not for an invoice
Hi, We have received a payment from a customer for a sale of an old business car. How would you enter this in Reckon Hosted?
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Creating a credit card account 🎥
Check out the video below to learn how to create a credit card account in Reckon One!
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Reckon Community Rewards Roundup! July 2025 🏆
And just like that, the first month of the new financial year is already over! Hopefully everyone's EOFY was smooth, stress-free and you've got your finalisations in 🙂 The Community was absolutely buzzing with activity and unsurprisingly it was the busiest month of the year with a heeeeeap of points and badges earned! July…
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Formatting of exported payroll detail report
The formatting for the excel spreadsheet has changed recently. Column A has been narrowed when downloading, and when expanded, there are too many large and empty rows. Please correct formatting
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Recurring invoice
One invoice has been sent to customer. Once invoiced, how to make that sent invoice as Recurring invoice? There must be short cut to this rather than creating another transaction. Appreciate any suggestions/help.
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Salary Sacrifice Setup & Question
We have an employee who is Salary Sacrificing a set amount each week - prior to 2024 Reckon upgrade, the system was calculating the SG amount correctly ie calculating on gross before SS - however after the upgrade, the SG 11.5% is now calculating on gross less SS amount. I have checked the employee's details and the Box is…
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Attaching documents to new invoice format
I am very new to Reckon One (3 days) and I am using the new invoice format. However, when I attach a document, although it shows as an attachment, it doesn't get sent. I did click on the share button so it turned green and I changed the email of the customer to mine so I could see what happened. The invoice arrived…
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Super for each employee is different in payroll summary vs payslip
Payroll summary Super amount for each employee is different from the pay slip total. I have done pay run adjustment / resubmit for each employee during last financial year. I have not changed payroll software. Please help.
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Invoicing - Emailed invoices - Add option for file attachments instead of links
When emailing invoices, the invoices and any other uploaded attachments should have the option of being actually attached to the email as files instead of links. This is because some clients invoice capture systems automatically capture and parse file attachments but cannot necessarily follow links to obtain the relevant…
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Setting up bank feeds in Reckon Hosted
We emailed in a bank authority to bankdata@reckon.com over two weeks ago to set up bank feeds. So far we've heard nothing further. What is the "normal" time lag before bank feeds are ready to go live?
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Creating an estimate (quote) 🎥
Creating estimates, or quotes, is really easy in Reckon One and in this video we’ll give you a walkthrough.