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Help please - Super balance does not match EOFY Super for one employee
Hi trying to finalise EOFY. Unfortunately, one of the employees' EOFY Super balance is not correct. Please note that the employee did have a fund change during the year. Both funds are marked "Active" and noted on the employee super details. The "Super contributions by employee" Report is correct. Appreciate any help
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Make the TPAR easier to find
Processing the TPAR is a once-a-year event, and it's referred to by everyone including the ATO as TPAR. The menu option to generate it is in Suppliers>Tax Activities>Process Taxable Payments and every year have to go hunting to remember where it is. Can you please add a menu option in Reports>Tax and name it TPAR to make…
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Assistance Required with Incorrect Terminations and Leave Liability Balances
We’ve discovered an issue relating to employee terminations in Reckon Accounts Hosted. It appears that the person who previously processed terminations did so manually (in a spreadsheet), without linking the termination payments to the correct payroll items. As a result, leave balances—such as sick leave—were not reduced…
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An update to Reckon One subscription invoices 📄
Hi everyone Just a little heads up to let you know your Reckon One subscription invoices have been given a facelift to make them clearer and easier to understand. There's nothing you need to do and you'll find your subscription invoices as always under the Billing menu in your Reckon Portal account.
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Reckon Accounts Hosted 2025 - Slow Response
I upgraded to RAH 2025 last week, and since doing so have found the the reponse time between moving between fields and screens is very delayed. If I am selecting from a drop down list, I choose one option, but the response is so slow it ends up moving to another option as the mouse has moved. This delay is driving me crazy…
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EOFY Superannuation amounts do not match the payslips
HELP please! I have generated a EOFY Report for 2024/2025 and have noticed that the Superannuation amounts do not match the amounts that have been paid according to the employees' payslips. All other payroll amounts are correct, except for the Superannuation. All employees (3 in total) have been paid the guaranteed 11.5%…
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Tax category set up
I have set up a new casual employee and selected the Actor TFT in error. Is there a way to delete that as I can't seem to change it.
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Column Widths
It would be great if once we set the column widths the way we need them, that they stay that way and don't go back to the format set by Reckon. Every time I open Lists or the Employee Centre, just to name a couple, they are all squished up and there's one column that is huge and the detail has four letters in it. It is…
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I can't log onto Reckon Hosted
I updated the file on Monday to the 'Launch Accounts 2025' and now it won't open and comes up with this error message… I am definitely clicking on the correct launch accounts one, so that isn't the problem. Does anyone have any other ideas please?
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Payment summary & empdupe for entity registered with WPN
Hello, Can someone provide insight as to how an entity registered with a WPN is supposed to issue a payment summary to an employee, and upload payment details to ATO? With the new update to 2025 I can no longer do this and WPN's are exempt from STP until 2033. It seems impossible, which is not workable at all.
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Tax tracking items for payroll
Good morning, Would like to know how to enter the correct Tax tracking wording for WHM for the ATO for STP phase 2 in the payroll item list, have entered all the rest but months ago and never thought we would be employing WHM but due to employee shortage we will be. Also is there a list of all the correct tax tracking…
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Unable to select fund product when setting up salary sacrifice
Hi everyone I am trying to set up a salary sacrifice. I have set it up all fine in the payroll items but when trying to apply it to an individual employee I can select their correct fund but not the fund product ( even though it is the product selected in their super guarantee ) and therefore cannot go any further with it…
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EOFY Finalisation - Max 100 employees per report
Hi Trying to complete EOFY and its states: "You can include up to 100 employees on a single report." To make the reconciliation process smooth I would like to include all employees in one report (in my instance its 131) - Anyone else agree this causes the process to be painful/drawn out!?
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How do I create a payroll item that is tracked as Lump Sum E
Hi, I need to create a payroll item that will be coded as a Lump Sum E (back pay accrued more than 12 month prior). Can you please advise how this is down as I can't see the option anywhere. I can see there is a column for lump sum payments on the EOFY finalisation so must be able to be done somehow. Thanks Bronnie
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#TipTuesday - Improved statement filtering with Customer Terms!
We’re excited to introduce a new feature in Reckon Accounts Hosted and Reckon Accounts Desktop v34 that allows you to filter customer statements based on their payment terms. Generating customer statements by selecting specific Customer Terms simplifies the selection process and enhances overall efficiency. How does this…