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Reckon one invoices app for New Zealand
I tried to download from Playstore but not listed there. Tried to get from QR code on support page. It says " This item is not available in your country! Why not available in New Zealand?
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Error: Transfer to POS
Currently I am able to Post between POS and Accounts but receive the following error message below when trying to Transfer between Accounts and POS Any suggestions please?
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Customer Feedback Focus for Reckon One
Hi Everyone! 👋 It’s been a busy few months going through customer feedback and hearing what’s important to you, and working on as many quality improvements as we can. We want to make sure Reckon One works for you, and the best way we can do that is through your feedback. To leave us feedback, you can vote on or add an idea…
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How do you rehire an employee?
you used to right click on the employees name and you would be able to rehire them. Accounts hosted
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Logging into Reckon Hosted from USA
My EA was unable to log-on from the US to get into Reckon Hosted - could someone help me understand what might have blocked this or help with a solution. I am in Melbourne. Thanks RH.
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Warning message "You must specify a tax agency for the tax account"...how to resolve?
Hello, I am trying to record a payment to the ATO. I have selected Pay Tax via the Supplier Centre. The ATO is set up as a tax agency, yet the warning message is still popping up when I try to record the cheque. Can anyone advise how to overcome this? Thankyou
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Closing of Financial Year
How do I close the financial year 2024 in Reckon One so that any transactions outside the closed period will require a password or special permission?
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Shared screen/dual usage
Hi Hoping someone can solve a mystery for me. Our company has multiple hosted users and multiple company files. We recently shared a company file so that I could use it through my hosted log in. I logged in at the same time a colleague was in the company file (she was logged in through her hosted user log in). We were in…
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Invoicing spacing between header and invoice to.
A few weeks ago my invoice's changed when printed , they now have extra space between header and invoice to. This created small invoice to go over to two pages. I have contacted support multiply times over the past months, and they suggested i mention it here. HELP
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Tax Table Update for Student Loans
I get this message when I try to update the tax tables. I am the administrator. Given that I have do not have any employees with a student loan, am I able to continue to do pays without this update? Regards
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Character Count on Bill Ref No and Chq no
Hi Community Sam very kindly responded to my question recently. I was asking Sam about increasing the number of characters in the bill reference no area in hosted. He said there is currently up to 20 characters. I was just entering a bill and I put the invoice number in and it wouldn't fit. I counted the number of…
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Reckon One update for STSL
Hi Rav STSL withholding is changing tomorrow, is Reckon One going to cater for this automatically?
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Customer invoice needs editing - isn't letting me edit it.
Hi, I need to edit an invoice that is showing as unpaid and unsent. It isn't letting me edit anything. I tried another invoice and the fields do allow editing, but not this one. Can't figure out why, or what was done differently to make it like this? The "cancel" button is missing, and the "delete" button is missing…
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Tax Table Update for STSL (24 September 2025) - Reckon Accounts Hosted 2025
Hi everyone, On 2 August 2025, the Universities Accord (Cutting Student Debt by 20 Percent) Bill 2025 passed into legislation. The ATO has subsequently published new tax tables for employees with Study and Training Support Loans (STSL) effective from 24 September 2025. Key info 👉 Applies to employees with an STSL (Study…
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REMINDER - Reckon Accounts Hosted Maintenance for STSL tax table update
Hi all Just a quick reminder from our earlier announcement that we'll be performing a quick bit of work tonight to add the updated tax table information for STSL which takes effect tomorrow, 24 September 2025. The maintenance period will occur tonight from 10:00PM (AEST) and is expected to be completed within a couple of…